Data Deletion

Inside Keystrella (account admins):

• Go to Social in the menu.
• Under Accounts, click the trash icon next to the Facebook Page or Instagram account.

This deletes the stored connection and its access token right away. Keystrella can no longer post to that account. Posts already published stay on Facebook or Instagram; delete them there if you want them removed.

From Facebook:

• Open Facebook Settings & privacy → Settings → Apps and websites.
• Find Keystrella and choose Remove.

This revokes Keystrella's access, so we can no longer post for you. To also delete the stored connection, disconnect it in Keystrella as above or email us.

Email support@keystrella.com from the address on your account with the subject "Delete my data". Tell us whether you want just your own profile removed or, if you're the account admin, the whole brokerage account.

We'll confirm the request and then delete, within 30 days:

• listing photos, watermarked post images and your logo;
• properties, posts, captions, schedules and comments;
• connected social accounts and their access tokens;
• your profile, team members' profiles (for whole-account deletion) and login details.

We may keep limited records we're required to keep by law, such as billing records. Backups are overwritten on a regular schedule. Want a copy of your data first? Ask in the same email and we'll send it before deleting.

Email support@keystrella.com and we'll help.